Onyx Futures LLC

Our support team is available to help with account questions, rule clarifications, payout issues, and technical problems.

Live Chat Use the chat icon in the bottom corner of any page on our dashboard or website.

Email <a href="mailto:support@onyx-futures.com" target="_blank" rel="nofollow noopener noreferrer">support@onyx-futures.com</a> — we respond within 1 business day.

Check the Help Center first — most common questions about rules, payouts, and account setup are answered in our articles.

If you have a billing concern, always contact us before initiating a chargeback with your bank or PayPal. Chargebacks initiated without prior contact are a violation of our terms and result in a permanent account ban.

ARTICLE 12: Contact Support

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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ARTICLE 12: Contact Support

How to Reach Us

Before You Reach Out

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